Delivery & Returns

All parcels are dispatched in discreet, unmarked packaging with no indication of contents on the outside. A signature is required on delivery — we never leave jewellery unattended. You'll receive a tracking number by email once your order is dispatched.

Orders placed before 2pm on working days are typically dispatched the same day. Orders placed after 2pm, or on weekends and bank holidays, are dispatched the next working day.

We ship to the EU, US, Canada, Australia, UAE, and other select countries. International shipments use DHL Express or FedEx and are fully insured for the declared value of the piece.

Shipping costs and delivery times vary by destination — contact us before ordering and we'll give you an accurate quote including any estimated import duties for your country. Import taxes and customs fees are the responsibility of the buyer.

We're unable to mark jewellery as "gift" or undervalue items on customs declarations.

14-day returns on in-stock pieces. Under the Consumer Contracts Regulations you can change your mind about most in-stock items within 14 days, starting the day after you receive them. Tell us in writing within those 14 days, then send the piece back unworn, in its original condition and packaging, with all documentation (including any diamond certificate).

Return postage: if you're returning a piece because you've changed your mind, you arrange and pay for the return. We recommend a fully insured, tracked service. We'll refund the price you paid, including standard delivery, to your original payment method within 14 days of receiving the piece back.

Resizing: We'll make your ring smaller by up to one UK size, once, free of charge, if you ask within 6 months of delivery or collection. Sizing up isn't free, because extra gold or platinum has to be added to the band, so we'll quote you before we start. Contact us first and we'll send instructions, then bring the ring to our showroom or post it to us fully insured and tracked. We'll resize it and send it back insured at our cost, usually within 1–2 weeks. Full details are in clause 12 of our Terms & Conditions.

Pieces that can't be returned unless they're faulty: bespoke, custom-designed or made-to-order pieces (including rings made to a specific size on order), engraved or personalised items, earrings (for hygiene reasons), and anything altered after delivery.

To start a return, message us on WhatsApp or email sales@diamondhub.co.uk. Full details are in clauses 9 and 10 of our Terms & Conditions.

For bespoke pieces we'll send you a CAD model of your design to approve. Bespoke and made-to-order pieces need a 50% deposit when you approve your final CAD design. That's when we source your stone and start making your piece, so the deposit is non-refundable if you cancel after design sign-off. The balance is due before dispatch or collection. Pieces made to your approved CAD design can't be returned for a change of mind, before or after delivery, unless they're faulty or don't match the approved design. If we can't make your piece for reasons within our control, we'll refund your deposit in full.

If your piece arrives damaged, faulty or not as ordered, please contact us as soon as possible (ideally within 48 hours of delivery) with photographs. We'll arrange collection and repair, replace or refund it. We take full responsibility for items damaged in transit. This doesn't affect your statutory rights.

Every piece is covered for life against manufacturing defects, with free stone tightening, claw re-tipping and professional polishing. Read the full Lifetime Warranty.

Diamond Hub is the sister company of Hispek Diamonds. Both are trading names of Nascoglobal Limited.